Online Shop Rules
ONLINE SHOP RULES
1. General provisions
1.1 These online shop rules (hereinafter referred to as the "Rules") have been established in order to ensure the rights of you (hereinafter referred to as the "Buyer") and Justė (hereinafter referred to as the "Seller"), who sells goods in the online shop www.justeknit.com (hereinafter referred to as the "Shop"), and to set out the duties, responsibilities and other provisions of the parties in relation to the purchase - sale of goods in the Shop.
1.2 Information about the Seller of the Goods is provided in the "Contact" section of the online Shop.
1.3 The Terms and Conditions shall apply when the Buyer uses the electronic Shop in any way or form: to get acquainted with the assortment of goods offered in the Shop, to prepare an order, to provide personal or other data, to make payment for the ordered goods, to accept the goods, to read and comment on the information contained in the Shop, and/or to carry out any other actions related to the use of the electronic Shop and the Seller's offers provided therein.
1.4 The Seller reserves the right to unilaterally change the Terms and Conditions at any time by posting the changed Terms and Conditions on the Shop's website. Amendments shall come into force from the moment of publication and shall apply to all transactions entered into after the publication.
2. Compilation of the contract
2.1 Contracts for the purchase and sale of goods (hereinafter referred to as "Contracts") shall be concluded electronically in the Shop. When concluding these Contracts with the Buyers, the Seller shall be guided by the provisions of the Civil Code of the Republic of Lithuania regulating distance contracts and by the "Retail Trade Rules" approved by the Government of the Republic of Lithuania by Governmental Decree No. 697 of 11 June 2001, as amended.
2.2 The following persons shall have the right to make purchases in the Seller's Shop: able-bodied natural persons; minors between the ages of fourteen and eighteen only with the consent of their parents or guardians, unless they independently dispose of their income; legal persons; and authorised representatives of all of the aforementioned. By accepting these Terms and Conditions, the Buyer confirms that he/she has the right to make purchases in the Seller's Shop.
2.3. The Contract of Sale and Purchase of Goods between the Buyer and the Seller shall be deemed to be concluded and shall come into force from the moment when the Buyer, having formed a shopping cart in the Shop, indicated the delivery address and other necessary data, selected the payment method and having read and confirmed his/her consent to these Terms and Conditions, clicks on the "Pay" link. In cases where the Buyer does not agree to all or part of the Terms and Conditions, the Buyer must not place an order.
2.4 After the conclusion of the Sale and Purchase Agreement, the Seller shall additionally send to the Buyer an automated electronic notification of receipt of the order placed by the Buyer, with the goods specified therein, the exact number and prices of the goods, and the order number assigned. The notification shall be sent to the Buyer at the e-mail address indicated in the Buyer's registration form or in the submitted order form.
2.5 These Terms and Conditions and the electronic notification sent to the Buyer on receipt of the order shall be deemed to form an integral part of the Contract between the Buyer and the Seller.
2.6 The Contract between the Buyer and the Seller shall remain in force until the obligations of the parties under the Contract have been fully discharged or terminated in accordance with these Conditions.
3. Goods and their prices
3.1 The characteristics of each item for sale shall be set out in the description accompanying the item in the Shop. The Seller shall not be liable if the colour, shape or other parameters of the Goods in the Shop do not correspond to the actual colour, shape or other parameters of the Goods due to the characteristics and/or settings of the display used by the Buyer.
3.2 The Seller shall have the right to change the availability of goods in the Shop at any time without notice to the Buyer.
3.3 The price of each sold item is given in Euros and is indicated in the Shop next to the respective item, in the Buyer's order and in the electronic notification of receipt of the order sent by the Seller to the Buyer. The Seller undertakes to sell the Goods at the prices prevailing at the time the Buyer's order is placed with the Seller.
3.4 The price of the Goods is inclusive of value added tax (VAT).
3.5 The price of the Goods does not include any delivery charge to the Buyer. The charges applicable for delivery of the Goods are set out in Clause 5.2 of these Conditions.
4. Payment for the goods
4.1 The Buyer may pay for goods using Swedbank, Seb, Luminor, Citadele and Šiaulių bankas electronic banking services. Payments can be made in Euro currency. Payments are processed using the MakeCommerce.lt payment platform.
4.2 For payment for the goods and their delivery using banking services, the Buyer may be subject to the Bank's commission and/or other transaction fees.
4.3 The Seller shall only proceed with the execution of an order placed by the Buyer upon receipt of full payment for the goods and their delivery. Payment shall be deemed to have been made when the full amount due has been received and credited to the Seller's bank account.
4.4 The Buyer shall pay for the Goods and their delivery no later than 3 (three) working days after the conclusion of the Sale and Purchase Agreement.
4.5 The Seller undertakes to provide the Buyer with all relevant and correct information necessary for the payment of the goods and delivery services. However, the Seller does not accept any liability for any improper services provided by the banks through which the Buyer's payment to the Seller was made and for any losses resulting therefrom. Nor shall the Seller accept any liability arising from errors made by the Buyer in the formation and execution of the payment order (e.g. incorrect indication/entry of the account number, incorrect order code, etc.) and any losses and/or other adverse consequences arising there from.
5. Delivery of the goods
5.1 The goods shall be delivered at the Buyer's expense by the Seller or by a courier service provider (hereinafter referred to as the "Courier") instructed by the Seller. Delivery of the Goods shall be carried out throughout the territory of the Republic of Lithuania. The Goods shall be delivered to the address specified by the Buyer at the time of registration or in the order form.
5.2 The goods shall not be delivered to the Curonian Spit via courier. This information is provided to the Buyer when selecting the method of delivery. If the Buyer nevertheless chooses delivery to Curonian Spit by courier, the contract of sale shall be deemed null and void, the goods shall not be dispatched and the money paid shall be returned to the Buyer.
5.3 The goods purchased by the Buyer in the Shop shall be delivered by courier to the address specified by the Buyer in the territory of the Republic of Lithuania or to the Omniva, LP Express or DPD post office specified by the Buyer.
5.4 The delivery charge for delivery of the goods shall be as set out below:
5.4.1. Delivery in Lithuania using the post office service - according to the rates of the post office operator selected by the Buyer. Delivery to other countries - in accordance with the rates set by Lithuanian Post.
5.5 Normally, the goods shall be dispatched to the Buyer's address within 3-5 working days. The Buyer agrees that, exceptionally, due to unforeseen circumstances, the delivery of the goods may be delayed, but in any case, the goods must be delivered within 30 (thirty) calendar days at the latest. In such a case, the Seller will immediately contact the Buyer to agree on a delivery date. The delivery period shall commence after the Seller has received payment from the Buyer for the Goods and delivery services.
5.6 In all cases, the Seller shall be exempt from liability for delay in delivery of the Goods if the Goods are not delivered to the Buyer or are delivered late due to the Buyer's own fault or due to circumstances beyond the Buyer's control.
5.7 If the delivery of the Goods is delayed for more than 10 (ten) working days due to circumstances beyond the Buyer's fault and the parties are unable to reach an agreement on the extension of the delivery dates or the replacement of the ordered Goods with similar or other Goods available in the Shop, The Buyer shall have the right to withdraw from the Contract (by informing the Seller at the Shop's e-mail address email@example.com), and the Seller shall be obliged to refund to the Buyer the monies paid by the Buyer in advance (if such payment has been made) within fourteen (14) calendar days after the date of withdrawal. The money shall be refunded to the bank account from which the payment was made or to another account of the Buyer specified in the Buyer's notice of withdrawal.
5.8 The Goods shall be delivered on working days from Monday to Friday.
5.9 If, due to the fault of the Buyer or circumstances beyond his control, the delivery of the Goods to the Buyer did not take place at the time agreed between the parties (e.g. after delivery of the Goods at the address indicated by the Buyer, it turned out that the delivery address is incorrectly indicated, or the Buyer or another person receiving the Goods cannot be found at the indicated address, etc.), the Seller or, on his behalf, the Courier, shall contact the Buyer additionally to agree a mutually suitable new time for delivery. The Seller shall be entitled to charge the Buyer an additional delivery fee for such redelivery. The Buyer's unreasonable failure to accept the Goods and the re-delivery of the Goods shall be deemed to be a repudiation of the Contract and the Buyer's order shall be cancelled by informing the Buyer of this fact to the email address indicated in the Buyer's registration form or the submitted order form. In such a case, the Seller undertakes to refund to the Buyer the money paid by the Buyer in advance (if any) within 14 (fourteen) calendar days after the cancellation of the Contract, deducting from the refund the charges for all the deliveries made. The money shall be refunded to the bank account from which the payment was made.
5.10 Upon delivery of the Goods to the address specified by the Buyer, the Goods shall be handed over to the Buyer or to any other person at the address specified by the Buyer. The Buyer confirms its understanding that any person at the delivery address specified by the Buyer ("the Buyer's representative") will be deemed to be a suitable person to receive the goods.
5.11 At the time of delivery of the Goods, the Buyer (the Buyer's representative) shall inspect the condition of the consignment (whether the packaging of the consignment is not crumpled, wet, torn or otherwise externally damaged), the assortment of the Goods, the quantity and the quality of the Goods, together with the Seller who has delivered the Goods or the Courier (as the case may be). If the Buyer (the Buyer's representative) notices any damage to the external appearance of the consignment and/or goods, or discrepancies in the range and/or quantity of goods, the Buyer (the Buyer's representative) shall note this on the delivery confirmation provided by the Seller or the Courier (on a VAT invoice, bill of lading or other analogous document), and shall draw up a free-form consignment and/or goods damage/ discrepancies certificate and sign it with the Seller or the Courier.
6. Right of the withdrawal and return of Goods
6.1 The Buyer shall have the right to withdraw from the Contract of Sale and Purchase of Goods concluded in the Shop without giving any reason by notifying the Seller in writing within 14 (fourteen) days from the date of delivery of the goods. The Buyer's written notice of withdrawal from the Contract must be submitted to the Shop's e-mail address firstname.lastname@example.org.
6.2 Goods returned in accordance with clause 6.1 of the Rules must comply with the following requirements:
6.2.1. The goods must not have been worn or otherwise used, washed, must be intact and must not have lost their value;
6.2.2. The returned goods must be packed in suitable packaging to prevent damage during transport;
6.2.3. The goods must remain with all labels attached.
6.3 The Buyer shall deliver the returned goods (by courier, post, post office or by hand) to the Seller at Kauno kelias 8A, Kurmagalos k., Kulvos sen., Jonava r., LT-55245.
6.4 The Buyer's rights in case of sale of goods of inadequate quality shall be determined by the Civil Code of the Republic of Lithuania and the "Rules of Retail Trade" approved by the Government of the Republic of Lithuania by the Governmental Decree of the Republic of Lithuania No. 697 of 11.06.2001, as amended, in addition to the provisions set out in Clauses 6.3. - 6.5. of these Rules.
7. Processing of personal data
7.1 When ordering goods in the Shop, the Buyer is not required to register, but for the proper execution of the order, the following personal data is required: name, surname, e-mail, address where the goods will be delivered, telephone number and other data specified in the order.
7.2 The Buyer confirms that he/she is aware of his/her right to refuse to provide his/her personal data, but understands that the personal data are necessary and indispensable for the execution of the order and that if the Buyer does not provide such data and does not consent to the processing of such data for the purposes set out in Clause 7.4 of the present Terms and Conditions, the Contract for the sale of goods shall not be concluded and executed.
7.3 By registering in the Shop and/or placing an order for goods, the Buyer confirms that he/she agrees to provide his/her personal data specified in these Terms and Conditions, the registration form and the order form for goods and does not object to the processing of such data by the Seller for the purposes set out in Clause 7.4 of these Terms and Conditions.
7.4 The Buyer's personal data is collected and processed for the purpose of electronic commerce (to conclude the Contract, to process orders for goods, to issue financial documents, to resolve issues related to the delivery and transfer of goods, to fulfil other contractual obligations).
7.5 The Seller shall have the right to provide the Buyer's personal data to third parties of its choice only for the purposes set out in Clause 7.5 of the Terms and Conditions, to the extent necessary to achieve those purposes. In no other cases shall the Buyer's personal data be disclosed to third parties, unless the Seller is obliged to do so under the laws of the Republic of Lithuania.
7.6 The Buyer must provide complete and correct data when registering in the Shop, filling in the order form or otherwise using the Shop. If the data provided by the Buyer changes, the Buyer must update it immediately. The Buyer shall be responsible for the accuracy of the data provided in the registration form, order form or other use of the Shop and shall be liable for the consequences arising from any inaccuracy or inaccuracy of the data provided.
7.7 When registering in the Shop and ordering goods, the Buyer undertakes to protect and not to disclose his/her login data to anyone. If the Buyer loses his/her login data, he/she must immediately inform the Seller. The Buyer shall be responsible for the transfer of his/her login data to third parties. If a third party who has logged in with the Buyer's login data takes advantage of the Seller's offers in the Shop, the Seller shall consider this person to be the Buyer.
8. Final provisions
8.1 The Seller shall have the right to suspend (terminate) the operation of the Shop temporarily or indefinitely without informing the Buyer.
8.2 When commenting or sending a recommendation, the Buyer shall be responsible for ensuring that any information provided by him is true, accurate or otherwise not misleading, does not violate the rights of third parties and does not violate the requirements of the legislation of the Republic of Lithuania. By commenting on or sending a recommendation, the Buyer accepts responsibility for its actions.
8.3 The Seller reserves the right to delete and/or edit the comments posted by the Buyer at any time if it considers that the Buyer has not complied with the requirements set out in Clause 8.2 of these Rules.
8.4 The Buyer and the Seller agree that all information provided on the Shop Website shall be deemed to be provided to the Buyer in writing.
8.5 The Seller shall send all notices of any kind to the Buyer to the email address specified in the Buyer's registration form or in the order form submitted.
8.6 The Buyer shall send all notices, enquiries, complaints, etc. of any kind to the Seller's Shop's e-mail address email@example.com.
8.7 These Terms and Conditions do not restrict in any way, and shall not be construed as restricting in any way, the rights of the Buyer (consumer) as set out in the legislation of the Republic of Lithuania. These Terms and Conditions have been drawn up in accordance with the legislation of the Republic of Lithuania. The Contract for the sale of goods concluded between the Buyer and the Seller shall be governed by the law of the Republic of Lithuania. The entity settling consumer disputes out of court shall be the State Consumer Rights Protection Service, address: Vilniaus g. 25, 01402 Vilnius, www.vvtat.lt
8.8 All disputes between the Buyer and the Seller arising out of or in connection with the Contract for the Sale of Goods shall be settled by negotiation between the parties. In the event of failure to reach an agreement, disagreements shall be settled in accordance with the procedure established by the legislation of the Republic of Lithuania.
8.9 The Seller reserves the right to amend or supplement the Terms and Conditions at any time, taking into account the statutory requirements. Each time the Buyer makes a purchase in the Shop, he/she will have to accept these Rules anew.